At Just Pass School of Motoring Ltd, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the private information of our customers when allocating them an instructor. By using our services, you consent to the practices described in this policy.
1. Information We Collect: We may collect the following categories of personal information from our customers:
a. Contact Information: Full name, address, phone number (or phone number of preferred point of contact), and email address.
b. Driver’s License Details: Driver’s license number, expiration date, and any relevant endorsements.
c. Experience and Preferences: Information about your previous driving experience, preferred lesson times, and any specific instructor requests.
d. Payment Information: Credit card details, billing address, and other financial information required for payment processing.
e. Other Information: Any additional information voluntarily provided by customers or required to fulfill our services.
2. Use of Personal Information: We use the collected personal information to:
a. Allocate Instructors: We use the information provided to match customers with suitable driving instructors based on availability, location, and specific preferences.
b. Contact and Communication: We may use your contact information to communicate with you regarding your driving lessons, confirmations, schedule changes, and other relevant updates.
c. Payment Processing: Personal information is used to process payments for the services rendered.
d. Service Improvement: We may analyze and aggregate customer information to improve our services, identify trends, and enhance customer satisfaction.
e. Legal Compliance: We may use personal information to comply with applicable laws, regulations, or legal processes.
3. Information Sharing and Disclosure: We understand the importance of confidentiality, and we do not sell, rent, or disclose your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
a. Instructors and Staff: We may share your personal information with our instructors and staff members solely for the purpose of allocating instructors and providing our services.
b. Service Providers: We may engage trusted third-party service providers who assist us in operating our business and providing services. These providers are obligated to maintain the confidentiality and security of personal information.
c. Legal Obligations: We may disclose personal information if required to comply with applicable laws, regulations, legal processes, or government requests.
d. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred to the acquiring entity.
4. Data Security: We implement appropriate technical and organizational measures to protect the security and integrity of personal information. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices and Rights: You have the right to review, correct, update, or delete the personal information we hold about you. You may also have the right to restrict or object to certain processing activities. Please contact us using the information provided at the end of this policy to exercise your rights or make any privacy-related inquiries.
6. Retention of Personal Information: We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Afterward, we will securely delete or anonymize the data.
7. Changes to this Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective when posted on our website. We encourage you to review this policy periodically for any updates.
8. Contact Us: If you have any questions, concerns, or requests related to this Privacy Policy, please contact us.